Support

Contact us

• Email: yenecode@gmail.com

Your order

Every order has an order number, shown when you place it and on the order page in the JS Fashion Store app. Quote it when you get in touch — it is the fastest way for us to find you.

You can see an order’s current status at any time in the app, under Account → My Orders.

Payment

JS Fashion is paid by bank transfer. When you place an order you are shown the account to pay, and you attach a screenshot of the transfer. A member of our team checks that screenshot against the order before confirming it, so there is a short review step between paying and confirmation. If a payment was not confirmed, contact us with your order number and we will look into it.

Unavailable items and refunds

Occasionally an item turns out to be unavailable after an order is paid. When that happens we mark that line unavailable and refund it at the price you actually paid. The rest of the order is unaffected.

Your account and your data

You can delete your account at any time from Account → Delete Account in the app — no need to ask us. What is deleted, and what we are obliged to keep, is set out in our privacy policy. If you can no longer open the app, see how to delete your account without it.

Delete some of your data, keep your account

You do not have to delete your account to remove information from it.

• Shopping bag: remove items from your bag in the app at any time.
• Notifications: turn off notifications for the JS Fashion Store app in your phone’s settings.
• Anything else — the name or phone number on your account, for example — email us at yenecode@gmail.com from the email address your account uses, with the subject “Delete my data”, and tell us what you want removed. We will do it and reply within 30 days.

Orders you have already placed, with their payment records, cannot be deleted: we are required to keep them as business records. To remove everything else at once, delete your account.